Terms and Conditions
This site is owned and operated by Chkn Shack Limited Registered in England and Wales Registered Company No: 11829910. Registered Office: Chkn Shack Limited, 132 Shirley Road, Southampton, England, SO15 3FD.
Terms of use
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chkn Shack Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Privacy
This website uses cookies to monitor browsing preferences. For more details on our data management policy, please read our Privacy policy.
Links to other websites
There may be links to external websites on the Website and the App. The links are placed there for your convenience, but we accept no liability for the content or accuracy of any of those sites. The inclusion of such a link does not indicate that we endorse that site.
Pricing, product information and availability
Price and availability may be subject to change without notice. We will make reasonable efforts to ensure the details and descriptions appearing on the website are correct at the time it was inputted into our online Chikn Shack website or Chikn Shack App.
Emergency & NHS discount
To say thank you for your work, we’ll give you 10% off your order when you show your Emergency services or NHS ID in-store. One offer per order, per day. Not available with any other offer, discount or via Click & Collect or third-party sites.
Student discount
10% off your order when you show your valid student ID in-store. One offer per order, per day. Not available with any other offer, discount or via Click & Collect or third-party sites.
User submissions
By submitting your information on our website or any social media sign up forms, you consent to the use of that information as specified in the terms of the Privacy Policy and give permission for us to send you marketing or advertising material. You can opt out of this at any time by simply using the unsubscribe link on our emails.
Delivery
If you experience any issues or require a refund on your delivery order, please contact the platform you ordered from (Deliveroo, Just Eat or Uber Eats) directly.
Click & Collect
Once you place your order it gets sent to the store to be made. If you need to cancel the order, please contact the store directly and we will endeavour to cancel the order and refund your payment if the meal hasn’t yet been made.
Online Payments
When collecting an order, we may request that you present the card used to place the order as proof of identification. As a result, please bring your card with you when collecting.
Upon submitting your order details, you are making an offer to us to purchase the items in the order form. It may be necessary for us to refuse the order under certain circumstances. We reserve this right. Orders are subject to availability of products in the store. In certain cases, we may substitute similar products or food toppings as and when required. If we are unable to provide an appropriate substitute, we will refund the value of any products not fulfilled in the order.
Allergen guidance
Click here for a full list of products and allergen info.
Contacting us
Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. We aim to respond to you within 2-3 working days of contacting us. You can contact us using the following details:
Address: 132 Shirley Road, Southampton SO15 3FD
Telephone number: 023 8039 9683
Via our contact us form: https://www.chiknshack.co.uk/contact-us